Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer free shipping?
We offer free standard shipping on all orders over $120 AUD. Express postage, and same-day alternatives are not part of this deal.
How long will my order take to ship?
Your order will be prepared and sealed the same-day in which you order it; it will be posted the next day.
The only exclusion to this is if you select same-day delivery, in which case it will be sent to you generally within 4-6 hours of ordering.
Do you ship internationally?
Absolutely, we ship worldwide using tracked international couriers. Shipping rates and time-frames are calculated at the checkout.
What happens if my order arrives damaged?
No worries—our Unbreakable Delivery Guarantee has you covered. If your sealed item arrives broken, just snap a photo and send it to support@smokex.au. We’ll replace it the same day. No hassle. No bullshit.
Orders
Below are some of are common questions about orders
What happens if my order arrives damaged?
No worries—our Unbreakable Delivery Guarantee has you covered. If your sealed item arrives broken, just snap a photo and send it to support@smokex.au. We’ll replace it the same day. No hassle. No bullshit.
I have an issue with my order. What do I do?
Our legendary support team is ready to help. Email support@smokex.au with your issue, and we’ll fix it fast.
Products
Below are some common questions about our products
What is SMOKEX?
SMOKEX is an artisan glassware brand specialising in high-quality, handcrafted glass pipes, flutes, and accessories. Our products are made using next-level durability techniques, ensuring a premium smoking experience.
What makes SMOKEX pipes different?
Unlike generic glassware, our SMOKEX Flutes are crafted using a proprietary thickening method that makes them twice as strong. Each piece is meticulously cleaned with isopropyl alcohol, re-fired at high heat to remove impurities, and vacuum-sealed for ultimate freshness.
Is SMOKEX available in stores?
Yes! We are stocked in select premium smoke shops. If you’re a retailer interested in carrying SMOKEX, hit us up at stockists@smokex.au.