Shipping policy

Shipping Policy

Last updated: 21 September 2026

We are committed to getting your order to you quickly and safely. All prices below are in Australian dollars (AUD).

Processing times

Orders are processed within 1–2 business days of purchase. You will receive a confirmation email with tracking details as soon as your order ships.

Domestic shipping (Australia)

Standard shipping

  • Free on all orders over $120 AUD
  • Flat rate of $10 AUD on orders under $120 AUD
  • Estimated delivery: 3–7 business days

Express shipping

  • Flat rate of $17 AUD
  • Estimated delivery: 1–3 business days

Same-day delivery (Melbourne)

  • Available for delivery addresses within 20 km of the Melbourne CBD
  • Delivery fee calculated at checkout, typically under $40 AUD
  • Orders placed before 3pm Melbourne time on a business day are delivered the same day
  • Orders placed after 3pm, or on weekends and public holidays, are delivered the next business day, subject to availability

International shipping

We ship to most countries, with the exception of the European Union and the United Kingdom.

  • Shipping fees are calculated at checkout based on destination and package weight
  • Estimated delivery: 7–14 business days depending on your location
  • Tracking is provided on all international orders
  • We use trusted carriers for secure international transit

International orders may attract customs fees, import duties or taxes. These are set by the destination country and are the responsibility of the recipient. You are responsible for ensuring your order can lawfully be imported into your country. Orders may be inspected, refused, seized or destroyed by customs authorities, and SMOKEX is not liable where this occurs.

Age verification

Our products are sold to adults aged 18 and over. We may require proof of age before dispatch, and carriers may request identification on delivery. Orders that cannot be age-verified will be cancelled and refunded in full.

Deliveries to PO Boxes

We deliver to PO Boxes within Australia via Australia Post. Express and same-day services are not available to PO Boxes.

If your order arrives damaged

We pack our glass to survive the trip, but if something arrives broken we will replace it, and you will not need to send anything back.

Within 48 hours of delivery, email support@smokex.au with your order number, a clear photo of the damaged item, and a photo of the packaging it arrived in. Leave the item and its packaging as they are until we have confirmed the claim.

Once confirmed, we ship a replacement the same or next business day at no cost to you. If a replacement is not available, we refund you in full. Full details are in our Refund Policy.

Incorrect addresses

Please check your delivery address carefully at checkout. We cannot redirect a parcel once it has been dispatched. If a parcel is returned to us as undeliverable because of an incorrect address, we will contact you to arrange redelivery at your cost.

Questions

Email support@smokex.au. We respond within two business days.