SMOKEX

Support

Tracking an order, choosing the right piece, or keeping your glass in top shape? We've got your back.

01

Track an order

Log in to see your order status and tracking details.

My account →02

Choose your piece

Not sure what suits you? Tell us how you smoke and we'll point you to the right glass.

Ask us →03

Glass care

Cleaning, storage and best practice for keeping your glassware in top condition.

Read the FAQ →

Unbreakable Delivery Guarantee

Something broke in the post?

Snap a quick photo of your order in its postage packet and email it to support@smokex.au. We'll ship a replacement fast — no need to send the broken one back. No shit.

Support form

Talk to a real person

Complete the form to send directly to the SMOKEX support team. Add your order number if it's about an order — it gets you sorted faster. Usually answered the same day.

Opens your email app with everything filled in — or email support@smokex.au directly.