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Need Assistance In Tracking, Finalising Or Choosing Your The Right Product For You?

Or Perhaps You Need Best Practices On Maintaining Your New Glassware?

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🔧 HELP WITH YOUR ORDER

Got a question about your order? Here’s everything you need to know:

📦 Order Status – Check your tracking link (sent via email).
📬 Shipping Info – Standard, express and same-day shipping shipping options available.
💳 Returns & Refunds – If something’s not right, we’ll make it right.

📩 Contact Support

Complete the form to send directly to the SmokeX Support team.

Support Form

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FAQs

My Flute has been damaged whilst in transit?

Shit happens, and there's not much anyone can do about it, right? Wrong! Take a picture of your smashed up lil' buddy in the box, and its sealed sleeve (even if its been punctured) and send that photo to support@smokex.au, we'll have fresh goodies heading your way the same day. No shit.

Are these pipes unbreakable?

We make our pipes from glass. Glass although can be made strong, and using different types of glass can assist in this process; it is at the end of the day - glass.

What is your guarantee, and money back period? What does it cover?

Yes.

  • We’ll replace your flute if it arrives damaged. Email support@smokex.au with your order number and clear photos of the packaging and item.
  • We offer refunds within 14 days of purchase for flutes that are unopened and still in their original sealed parcel.
  • Once the parcel seal is broken, all warranties/guarantees are void. After opening, we can’t verify the condition and glass can be compromised, so returns aren’t accepted.

This policy doesn’t affect your statutory rights.

My flute broke, can I get a refund? Or a replacement?

As financially irresponsible this reality would be, we unfortunately live in the real world - and do not offer refunds, or replacements once your flute is opened from it's sealed bag.