SMOKEX Loyalty Rewards Program – Policy

Effective: June 2025

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## 🔥 Program Overview

The SMOKEX Loyalty Rewards Program is designed to reward our valued customers for their continued support. By participating in the program, customers earn points for every qualifying purchase made through our official website. These points can be redeemed for exclusive discounts and offers.

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## 💳 Earning Points

- For **every $1 AUD spent**, customers will receive **2 loyalty points**.
- Points are automatically applied to the customer’s profile if they are logged in at checkout.
- Guest checkout purchases may not accrue points unless manually reconciled post-purchase.

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## 💰 Redemption Tiers

| Tier Level                | Points Required | Reward Description                       |
| Bronze Redemption  | 100 points       | $10 discount code                         |
| Silver Redemption  | 200 points       | $20 discount code                         |
| Gold Redemption    | 300 points       | $50 discount code                         |
| Platinum Tier      | 500 points       | 50% off discount on one (1) full order    |

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## 📦 Redemption Guidelines

- Points can only be redeemed in one transaction per reward.
- Redeemed discounts cannot be combined with other promotional codes.
- Points are non-transferrable, non-exchangeable for cash, and expire after 24 months of inactivity.
- Discounts are valid on hand-blown glassware and accessories unless otherwise specified.

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## 🧾 Tracking Your Points

- Registered customers can view their point balance in their **SMOKEX account dashboard**.
- Points will update automatically after each completed transaction.
- A transaction is considered complete once it has shipped.

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## 🔁 Manual Reconciliation

If you do not see your points reflected:
- Please contact us at **support@smokex.au**
- Provide your full name and order number(s).
- Our team will manually reconcile any missing transactions.

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## ⏪ Retroactive Reward Eligibility

In recognition of our customers’ loyalty, we are **honouring all verified purchases made on or after January 1st, 2025**. These transactions will be manually reconciled into your reward point balance.

To qualify:
- Customers must have an **active SMOKEX account** registered under the same email used to place the original orders.
- If any eligible orders are missing from your points balance, submit a request to **support@smokex.au** with relevant order details.
- This is a one-time courtesy and cannot be requested again for the same orders.

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## 🛑 Terms and Conditions

- SMOKEX reserves the right to modify or cancel the Loyalty Program at any time.
- Abuse of the program, including fraudulent purchases, may result in account termination.
- Program benefits are subject to change without notice.

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Thank you for being a part of the SMOKEX journey. Your loyalty is not just appreciated— it’s rewarded.

For questions or assistance, please contact: support@smokex.au

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