Contact information

Contact SMOKEX

SMOKEX is an Australian business based in Melbourne, Victoria.

Email is our primary channel for all enquiries — orders, shipping, returns, damage claims and general questions. We respond within two business days.

When you email us about an order, please include your order number so we can help you faster. For an item damaged in transit, attach a photo of the item and a photo of the packaging within 48 hours of delivery — see our Refund Policy.

We do not operate a retail storefront or a telephone line.

Our products are sold to adults aged 18 and over.